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All Systems Operational
First Citizens Outage Merchants
Operational
Powertranz Gateway
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 31, 2025
No incidents reported today.
Oct 30, 2025
Resolved -
This incident has been resolved.
Oct 30, 22:14 UTC
Oct 30, 22:14 UTC
Investigating -
To our valued clients,
We would like to advise you that there is currently an issue which is affecting transaction processing through First Citizens Bank.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Oct 30, 21:37 UTC
We would like to advise you that there is currently an issue which is affecting transaction processing through First Citizens Bank.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Oct 30, 21:37 UTC
Oct 29, 2025
Completed -
The scheduled maintenance has been completed.
Oct 29, 06:30 UTC
Oct 29, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 06:00 UTC
Oct 29, 06:00 UTC
Scheduled -
To our valued clients,
The Bank have advised that their systems will be undergoing a period maintenance during the following time period. During this period of maintenance, there will be an interruption to processing.
If you have any questions, please do not hesitate to contact us at support@powertranz.bm
Oct 28, 13:15 UTC
The Bank have advised that their systems will be undergoing a period maintenance during the following time period. During this period of maintenance, there will be an interruption to processing.
If you have any questions, please do not hesitate to contact us at support@powertranz.bm
Oct 28, 13:15 UTC
Oct 28, 2025
Completed -
The scheduled maintenance has been completed.
Oct 28, 06:30 UTC
Oct 28, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 06:00 UTC
Oct 28, 06:00 UTC
Scheduled -
To our valued clients,
The Bank have advised that their systems will be undergoing a period maintenance during the following time period. During this period of maintenance, there will be an interruption to processing.
If you have any questions, please do not hesitate to contact us at support@powertranz.bm
Oct 27, 19:43 UTC
The Bank have advised that their systems will be undergoing a period maintenance during the following time period. During this period of maintenance, there will be an interruption to processing.
If you have any questions, please do not hesitate to contact us at support@powertranz.bm
Oct 27, 19:43 UTC
Oct 27, 2025
Completed -
The scheduled maintenance has been completed.
Oct 27, 19:41 UTC
Oct 27, 19:41 UTC
Scheduled -
To our valued clients,
We would like to advise you that there is currently an issue which is affecting transaction processing through First Citizens Bank.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Oct 27, 19:41 UTC
We would like to advise you that there is currently an issue which is affecting transaction processing through First Citizens Bank.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Oct 27, 19:41 UTC
Oct 26, 2025
No incidents reported.
Oct 25, 2025
Completed -
The scheduled maintenance has been completed.
Oct 25, 05:00 UTC
Oct 25, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 04:00 UTC
Oct 25, 04:00 UTC
Scheduled -
To our valued clients and colleagues,
This is a reminder that we will be switching all processing to our DR data center tomorrow morning, Saturday, October 25th starting at 1:00 AM ADT.
We anticipate that processing may be briefly impacted during this transition to DR at 1:00 AM ADT and when we switch back to the production data center at approximately 1:45 AM ADT. All activities are expected to be complete by 2:00 AM ADT.
As previously mentioned, it might be best to plan for potential brief intermittent interruptions between 1:00 AM and 1:45 AM.
There is no action required by you provided that your system is using the URL prefixed with https://marlin.firstatlanticcommerce.com or https://gateway.ptranz.com and not hardcoded to use an IP address to send transactions to our gateway.
We thank you for your continued support and please do not hesitate to contact us at support@powertranz.bm if you have any questions.
Oct 24, 20:07 UTC
This is a reminder that we will be switching all processing to our DR data center tomorrow morning, Saturday, October 25th starting at 1:00 AM ADT.
We anticipate that processing may be briefly impacted during this transition to DR at 1:00 AM ADT and when we switch back to the production data center at approximately 1:45 AM ADT. All activities are expected to be complete by 2:00 AM ADT.
As previously mentioned, it might be best to plan for potential brief intermittent interruptions between 1:00 AM and 1:45 AM.
There is no action required by you provided that your system is using the URL prefixed with https://marlin.firstatlanticcommerce.com or https://gateway.ptranz.com and not hardcoded to use an IP address to send transactions to our gateway.
We thank you for your continued support and please do not hesitate to contact us at support@powertranz.bm if you have any questions.
Oct 24, 20:07 UTC
Oct 24, 2025
No incidents reported.
Oct 23, 2025
No incidents reported.
Oct 22, 2025
No incidents reported.
Oct 21, 2025
No incidents reported.
Oct 20, 2025
No incidents reported.
Oct 19, 2025
No incidents reported.
Oct 18, 2025
No incidents reported.
Oct 17, 2025
Resolved -
This incident has been resolved.
Oct 17, 18:00 UTC
Oct 17, 18:00 UTC
Investigating -
To our valued clients,
We would like to advise you that there is currently an issue which is affecting transaction processing through First Citizens Bank.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Oct 17, 17:50 UTC
We would like to advise you that there is currently an issue which is affecting transaction processing through First Citizens Bank.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Oct 17, 17:50 UTC